PRIVACY POLICY

Introduction

This privacy notice (notice) applies to the processing of personal data by Giovanni's Gelato Limited (referred to as “Giovanni's Gelato Limited“, “we“, “us” or “our” in this notice). Giovanni's Gelato Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you contact us or visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

 

Giovanni's Gelato Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.giovannisgelato.co.uk (“Our Site”) and only collect and use your personal data as described in this Privacy Policy. Any personal data We collect will only be used as permitted by law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you accept our cookies & privacy policy.

 

  1. Information About Us

  • Our Site is owned and operated by Giovanni’s Gelato Limited, a registered Limited Company, registered in England under company number 08475110

  • Registered address: 27 St Cuthberts Street, Bedford, MK40 3JT

  • Main trading address: 1 Colebrook Avenue, Luton, LU3 3DY

  • VAT number: GB 164720512

  • Data Protection Officer: Carmelo Gristina

  • Email address: ciao@giovannisgelato.co.uk

  • Telephone number: 01582 240404

  • Postal address: 27 St Cuthberts Street, Bedford, MK40 3JT

    2. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

 

    3. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

    4. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:

a) The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.

b) The right to access the personal data We hold about you. Part 9 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that We hold.

Please contact us using the details in Part 10 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to withdraw consent. This means that, if [we are] OR [I am] relying on your consent as the legal basis

for using your personal data, you are free to withdraw that consent at any time. 

h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re

use with another service or business in many cases.

i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

 

For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10. It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep us informed as long as We have that data. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 10.

   5. What Personal Data Do You Collect and How?

Subject to the following, We do not collect any personal data from you. We do not place cookies on your computer or device, nor do We use any other means of data collection. Our Site collects certain information automatically, including your IP address, the type of browser you are using, and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution. If you send us an email, We may collect your name, your email address, and any other information which you choose to give us. For the purposes of the Data Protection Legislation, We are the data controller responsible for such personal data.

The lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the GDPR which allows us to process personal data when it is necessary for the purposes of Our legitimate interests, in this case, the proper operation and functionality of Our Site. [If you contact us as described above, you will be required to consent to Our use of your personal data to contact you. In this case, Our lawful basis for using your personal data will be article 6(1)(a) of the GDPR, which allows us to use your personal data with your consent for a particular purpose or purposes.

 

   6. How Do You Use My Personal Data?

Where We collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We  will comply with Our obligations and safeguard your rights under the Data Protection Legislation at all times. For more details on security see Part 7, below.

As stated above, We  do not generally collect any personal data directly from you, but if you contact us  and We  obtain your personal details from your email, We  may use them to respond to your email. The other technical data referred to above is necessary for the technical operation of Our OR [My] Site [and will not normally be used in any way to personally identify you].

Any and all emails containing your personal data will be deleted no later than 1 year after the subject matter of your email has been resolved and no other personal data will be retained for any longer than is necessary.

We will not share any of your personal data with any third parties for any purposes [other than storage on an email and/or web hosting server].

 

   7. How and Where Do You Store My Data?

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.]

Please contact us  using the details below in Part 10 for further information about the particular data protection mechanism[s] used by us  when transferring your personal data to a third country.]

 

Personal data security is essential to us, and to protect personal data, We take the following measures:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where [we are] OR [I am] legally required to do so;

 

   8. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s].

If We sell, transfer, or merge parts of Our business or assets, your personal data may be transferred to a third party. Any new owner of Our business may continue to use your personal data in the same way that We have used it, as specified in this Privacy Policy (i.e. to communicate with you). In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if [we are] OR [I am] involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.]

 

  9. How Can I Access My Personal Data?

If you want to know what personal data We  have about you, you can ask us  for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10. [To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us  everything We  need to know to respond to your request as quickly as possible.]

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our OR [my] administrative costs in responding.

We will respond to your subject access request within one month and, in any case, not more than] one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.

 

  10. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Giovanni’s Gelato Limited:

Email address: ciao@giovannisgelato.co.uk

Telephone number: 01582 240404

Postal Address: 27 St Cuthberts Street, Bedford, MK40 3JT

 

  11. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated in November 2020.

Cookies

This website www.giovannisgelato.co.uk (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur [if you continue using Our Site] OR [when you press the Accept button on Our Cookie pop up OR [when you have selected your preferred Cookie options in Our Cookie pop up settings and pressed the accept button]. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

  1. Definitions and Interpretation 

1.1 In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 [and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)];

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by [the Data Protection Act 1998] OR [EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)]; and

“We/Us/Our” means Giovanni’s Gelato, a Limited company registered in England under company number 08475110, whose registered address is 27 St Cuthbert’s Street, Bedford, MK40 3JT, and whose main trading address is 1 Colebrook Avenue, Luton, LU3 3DY.

   2. Information About Us

2.1 Our Site is owned and operated by Giovanni’s Gelato Limited, a limited company registered in England under company number 08475110, whose registered address is 27 St Cuthbert’s Street, Bedford, MK40 3JT and whose main trading address is 1 Colebrook Avenue, Luton, LU3 3DY.

2.2 Our VAT number is GB 164720512

2.3 Our Data Protection Officer is Carmelo Gristina and can be contacted by email at ciao@giovannisgelato.co.uk by telephone on, or by post at 27 St Cuthbert’s Street, Bedford, MK40 3JT.

   3. How Does Our Site Use Cookies?

3.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products / services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

3.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for Google analytics. For more details, please refer to section 4 below.

3.3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.3.1 Strictly Necessary Cookies; A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.3.2 Analytics Cookies; It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.3.3 Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.3.4 Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. [Some information gathered by targeting Cookies may also be shared with third parties.]

3.3.5 Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

3.3.6 Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.3.7 Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.4 Cookies on Our Site are not permanent and will expire after 12 months OR [as indicated in the table below].

3.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy: www.giovannisgelato.co.uk/privacy-policy

3.6 For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

4.1 Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

4.2 You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer/Google Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

4.3 We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. However, if you do disable cookies there may be parts of our website that you will be unable to access or that will not function properly.

4.4 Our cookies help to:

  • make our website work as you would expect;

  • remember your settings during and between visits;

  • improve your and other users’ experiences of our website;

  • allow you to sign up to marketing and updates if you have requested to do so; and

  • improve the speed/security of our website.

 

We use the following cookies:   

 

Cookie name: XSRF-TOKEN | Purpose: Used for security reasons | Duration: Session | Cookie Type: Essential 

Cookie name: hs | Purpose: Used for security reasons | Duration: Session | Cookie Type: Essential 

Cookie name: svSession | Purpose: Used in connection with user login | Duration: Session | Cookie Type: Essential 

Cookie name: SSR-caching | Purpose: Used to indicate the system from which the site was rendered | Duration: 1 minute | Cookie Type: Essential 

Cookie name: _wixCIDX | Purpose: Used for system monitoring/debugging | Duration: 3 months | Cookie Type: Essential 

Cookie name: _wix_browser_sess | Purpose: Used for system monitoring/debuggingDuration: session | Cookie Type: Essential 

Cookie name: consent-policy | Purpose: Used for cookie banner parameters | Duration: 12 months | Cookie Type: Essential 

Cookie name: smSession | Purpose: Used to identify logged in site members | Duration: session | Cookie Type: Essential 

Cookie name: TS* | Purpose: Used for security and anti-fraud reasons | Duration: session | Cookie Type: Essential 

Cookie name: bSession | Purpose: Used for system effectiveness measurement | Duration: 30 minutes | Cookie Type: Essential 

Cookie name: fedops.logger.sessionId | Purpose: Used for stability/effectiveness measurement | Duration: 12 months | Cookie Type: Essential 

Cookie name: wixLanguage | Purpose: Used on multilingual websites to save user language preference | Duration: 12 months | Cookie Type: Functional 

*Our site may use cookies that aren't listed in the table above, as some of our third-party apps or third-party integrations may have additional cookies being used whilst in operation on parts of our website.

5. Consent and Control

5.1 Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies [unless those Cookies are strictly necessary]; however certain features of Our Site may not function fully or as intended. [You will be given the opportunity to allow and/or deny different categories of Cookie that We use.] [You can return to your Cookie preferences to review and/or change them at any time by changing the option within the pop up.

5.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:

5.3.1 GoogleChrome: https://support.google.com/chrome/answer/95647?hl=en-GB

5.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

5.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

5.3.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

5.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265

5.3.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

5.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

6. Changes to this Cookie Policy

6.1 We may alter this Cookie Policy at any time. [If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.

6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

7.1 If you would like to know more about how We use Cookies, please contact Us at ciao@giovannisgelato.co.uk by telephone on 01582 240404, or by post at 27 St Cuthbert’s Street, Bedford, MK40 3JT

7.2 For more information about privacy, data protection and our terms and conditions, please visit the following:

7.2.1 www.giovannisgelato.co.uk/privacy-policy

7.2.2 www.giovannisgelato.co.uk/terms-and-conditions

8. Disclaimer 

The Content on Our Site does not constitute advice on which you should rely. It is provided for general information purposes only. [Professional or specialist advice should always be sought before taking any action on the basis of any information provided on Our Site.

Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you and you are a consumer, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning goods for sale through Our Site.

Our Site is correct at the time of going online. We reserve the right to change prices at any time and may add or remove special offers and promotions from time to time. All pricing information is reviewed and updated every 6 months. Whilst every reasonable effort has been made to ensure that all representations and descriptions of goods and/or services available from Us correspond to the actual goods and/or services available, minor variations or errors may occur. In the event of any discrepancy, you should write to us setting out your concerns.

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01582 240404

ciao@giovannisgelato.co.uk

REG COMPANY No: 08475110
VAT No: GB 164720512

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